Warranty Policy
Warranty
We are committed to providing high-quality, cost-effective handheld gaming consoles.
All products undergo strict quality control and inspection before shipment. However, as with electronic devices, certain issues may not be detectable prior to delivery.
This warranty provides 1-year limited coverage, starting from the date the order is marked as delivered according to the carrier's tracking information. In cases of delivery disputes, the warranty start date will be determined at our discretion based on available tracking records.
This warranty covers hardware manufacturing defects on handheld game consoles only. Accessories and replacement parts (including but not limited to shells, screens, batteries, hinges, and motherboards) are strictly excluded from this warranty. We are not responsible for any defects, damage, or malfunction of accessories or replacement parts. If you wish to return an accessory or replacement part, please refer to our Refund Policy.
How to Submit a Warranty Claim
To submit a warranty claim, please contact support@lomiyoo.com with the following information:
- Your order number
- A description of the issue
- Supporting photos or videos of the defect
We aim to respond to all warranty inquiries within 2–3 business days.
Please note that support@lomiyoo.com only handles warranty requests for orders placed directly through our official store at lomiyoo.com. For orders placed through other platforms (such as Amazon or AliExpress), please contact the respective platform or store directly for after-sales support.
Inspection & Assessment
To properly evaluate a reported issue, the device may require inspection by our technical team. Customers may be asked to provide supporting materials, such as photos or videos of the issue, and relevant usage details.
When additional information such as photos or videos is requested, customers are expected to cooperate in order to help us accurately identify the issue. If the required information is not provided, we may not be able to confirm the problem or proceed with further warranty support.
If the issue cannot be confirmed through remote troubleshooting, additional inspection may be required.
All warranty decisions are based on technical inspection results.
Depending on the nature of the issue, the resolution may include remote troubleshooting guidance, step-by-step instructions for the customer to follow, repair, replacement, or other appropriate measures. The resolution method will be determined by Miyoo based on the specific situation.
If the issue is determined to be caused by external damage, improper use, unauthorized modification, or any non-manufacturing-related factor, the warranty will not apply.
Miyoo reserves the right of final interpretation of all warranty-related terms and conditions.
Warranty Exclusions
This warranty does not cover:
- Physical damage, misuse, or improper handling
- Damage caused by incompatible or high-power chargers (including motherboard damage)
- Software-related issues (such as system glitches, display issues, or boot failures), which can typically be resolved through firmware updates or system reinstallation
In addition, this warranty does not cover non-console components, including but not limited to:
- SD / TF cards
- Pre-installed files or digital content
- Accessories and consumable items (such as cable, screen protectors, storage bags, grips, etc.)
- Replacement parts
These items are provided as supplementary components and are not covered under warranty or replacement policy. If you wish to return any of these items, please refer to our Refund Policy.
Official Sales Channels & Support Scope
This warranty applies to Miyoo handheld gaming consoles (excluding accessories) purchased directly from our official store at lomiyoo.com.
For purchases made through other official Miyoo storefronts (such as our Amazon or AliExpress stores), after-sales service and warranty support are handled by the respective platform or store. Please contact them directly.
For purchases made from third-party sellers or unauthorized stores, customers should contact the original seller or the platform where the purchase was made for any after-sales support or warranty claims.
Miyoo does not guarantee the authenticity or quality of products purchased from unauthorized sellers or websites.