The Miyoo Promise

Built for players. Backed by Miyoo

Recently, we’ve received messages from many Miyoo friends expressing concerns about the hinge durability of Miyoo Flip. We truly appreciate everyone who took the time to share their feedback with us.

Your trust means everything to us.
To make sure every player can enjoy Miyoo products with confidence, we would like to make the following promise for Miyoo Flip:

Miyoo has upgraded its hinge design multiple times, if you purchased Miyoo Flip device from our official website (https://lomiyoo.com/) and experience hinge-related issues during normal use (Hinge structural damage not caused by human factors), Miyoo will provide a free repair or replacement solution, depending on the situation, to help resolve the issue without any additional costs, including shipping or service fees. This is also what we have been doing all along.

How to Request Support

Please email support@lomiyoo.com and include:

Your order number from our official website
https://lomiyoo.com/
(Format: #Miyoo****)
A short video clearly showing the hinge issue
Once we receive your email, our support team will review your request and respond within 24 business hours with an appropriate solution.

The Miyoo Commitment

Miyoo has always provided a 1-year warranty for our devices since inception.

We still on the go:
Creating innovative handheld gaming devices
Continuously improving product quality
Providing reliable after-sales support
We believe great products should come with great support.

Thank You for Supporting Miyoo

To everyone who loves and supports Miyoo, thank you!