Contact Us

Do you have any question about your console?

For any questions or support requests, please contact us by email at:
support@lomiyoo.com
and our support team will review and process your request accordingly.

We usually reply to emails within 24–48 hours on business days. If you don’t hear from us by then, please check your spam folder, and if needed, feel free to email us again.

When sending your email, please be sure to include the following information for faster processing:

1. Your order number from our store (e.g. #Miyoo1234)

2. A detailed description of your issue
(Please describe your problem as clearly and in as much detail as possible.
If it is a product-related issue, please attach relevant photos or videos in the email. This will allow our technical team to analyze it more accurately and provide you with the appropriate solution.)

⚠️ Please note: We currently only handle after-sales service for orders placed directly through our official store. Orders not from our store are not covered by our support service.
⚠️ Please make sure to contact us using the same email address that was used to place the order.